opulluxe Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At opulluxe, your complete satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the lasting quality of our kitchenware, and we want you to shop with total confidence. Should a purchase ever fall short of your expectations, our return and refund process is designed to be straightforward, honest, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be sent back to us physically. That said, if any perishable item arrives damaged, spoiled, expired, or compromised in transit, you qualify for an immediate full refund or a free replacement (valid photo evidence required within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale items (clearly labeled "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper customer storage, mishandling, or failure to follow the product care instructions;
• Return requests submitted after the 30-day window without prior written authorization from opulluxe.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If an item arrived damaged or spoiled, please attach clear photos showing the problem and its packaging.
2. Receive RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused when they arrive.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued back to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable, except when the return results from a opulluxe error (for example, a damaged item or the wrong item sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: opulluxe
• Customer Support Email: [email protected]
• Customer Support Phone: 19562440930
• Physical Business & Return Address: 2214 E WASHINGTON AVE, Harlingen, TX 78550, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST